Frequently Asked Questions - Pines Dinner Theatre - Allentown, PA
The Pines Dinner Theatre
448 N. 17TH ST., ALLENTOWN, PA 18104Ph: 610-433-2333
Ticket information:
How do I order tickets?
You may order tickets by calling our box-office, using our online ticket portal (there is a non-refundable $2.00 per ticket fee for ordering online), or stopping by our theatre during box-office hours. Please visit our Ticket Information page for our box-office hours.
Do I need reservations?
While you don't need reservations, we do strongly recommend you make reservations as soon as you know when you'd like to attend our theatre. We do tend to sell out, especially on weekends and during the Christmas season.
Will you mail me my tickets?
We normally don't mail tickets, unless you REALLY want something in your hand when you come to the theatre. Unlike a traditional theatre, we don't print an individual paper ticket for each seat. We use your name as your confirmation, so as long as you know who you are, you're all set for the show. Just stop by the box-office to check in, and we'll take care of the rest. Or, if you order online, you have the opportunity to print an e-ticket as well.
Can I get tickets just for the show?
Of course! While we think you're missing out by skipping our hearty, classic American entrees, we understand if you just want to see the show. Show only tickets are general admission. You'll be guaranteed a seat at a table for the show, and your seats will be assigned to you the day of the performance. If you'd like to guarantee a specific table, please choose Preferred Seating when ordering your show only tickets.
Can I request specific seats?
We can only guarantee seating requests for our season ticket holders. If you're worried about getting great seats (all our seats are good) order your tickets early!
Are you handicapped accessible?
Our lobby, restrooms, and select theatre seats are fully accessible. If you require special seating because of a wheelchair, walker, or other special need, just let us know at the time of your reservation.
I really like your theatre. Do you offer a discount if I buy tickets for lots of shows?
You bet we do! We offer season ticket packages that include every show of the season. Perks include the ability to request specific seats, a free fountain soda with every visit, and discounted tickets for all your friends!
I have tickets for an upcoming show, but it's supposed to snow. What do I do?
First of all don't panic. If it actually snows (or ices, or sleets, or any combination of those) we'll gladly reschedule you for another performance. But please, wait until it actually starts doing something before calling us to reschedule. We always want to wait until it's actually making a mess outside before rescheduling you, because let's face it, the weatherman is NOT always right! We normally will not cancel a show because of weather; if we do, we'll notify our individual ticket holders as soon as we make that decision. View our official winter weather policy here!
Food and beverage information:
When should I arrive for dinner?
Dinner is served at 12:30 p.m. for our matinees and 6:30 p.m. for our evening shows. Our lobby opens 30 minutes before dinner. While you may gladly get to the theatre early, remember that our dinner and production is the star of the evening, so you won't be doing much before dinner except waiting to sit down!
How does your food work? Is it a buffet?
Our food is prepared by our chef and culinary staff fresh for every performance. While we don't serve a buffet, (we think it's much nicer to have someone bring you your food) we do serve hearty, classic American entrees. You can visit our Upcoming Productions page for specific entree selections. While we can't guarantee we can accomodate every dietary concern, if you have specific dietary restrictions, please inform us as soon as possible, and no later than 48 hours prior to your visit.
Do you have anything to drink other than water?
Yes! We offer a variety of hot and cold beverages available for purchase. For those guests who are especially daring, we also have non alcoholic show drinks available for purchase during dinner and at intermission.
Do you serve alcohol?
Liquor service is temporarily unavailable here at the Pines.You are more than welcome to bring your own bottle of wine to enjoy during dinner.
I have a food allergy. Can I eat the dinner?
Absolutely! We ask that you discuss your needs with our box-office staff when you make your reservations, but not less than 48 hours prior to your visit. We will do our best to accomodate your needs, however, "cross-contamination" of ingredients is always possible in a commercial kitchen and we are unable to guarantee that any menu item is completely allergin-free.
Are we able to bring our own cake for a birthday we're celebrating?
Unfortunately, we are unable to allow you to bring your own food to the theater. If you are celebrating, we do have our celebration package available which includes balloons and a personal sized cake served in a souvenir mason jar. If you would like a bigger cake, please contact us and we will be happy to provide a larger celebration cake for your party.
Random information:
What is included with my ticket price?
Your ticket price includes just about everything needed to enjoy your visit here at the Pines Dinner Theatre. Not included in your ticket price is gratuity for your server and any beverages or dessert upgrades you may wish to purchase.
What is your dress code?
We always say "casual." While we don't recommend ripped jeans and tee-shirts (no matter what the "cool" trend is of the moment), we want you to be comfortable at our theatre. Who can have a good time if you have to worry about how you are dressed? However, if you want to come in a ball gown or a tux, we don't mind one bit!
Where can I park my car?
We have a really big parking lot directly in front of our building. To find it, just head for the Allentown fairgrounds, and look for our entrance sign. Our parking lot is accessible from Chew Street, 17th Street, and Liberty Street.
I want to audition for a show. How does that work?
We cast our shows from around the country, usually at auditions in New York City. We also cast local professional actors along with up and coming actors training to work in the business. All of our performers are professionals, most have earned a degree in theatre or musical theatre performance. You can find more information about working for the Pines Dinner Theatre at our Audition Information page.
I want to advertise in your program. How can I do that?
We're so glad you asked! Seriously, advertising in our program is a great way to reach discerning customers. For more information, view our rate sheet.
How can I request a donation for my organization?
While we do not offer monetary donations, we do offer our gift certificates as prizes. To request a donation please submit a formal letter of request on company or organization letterheard to us. Requests must be mailed to us (we will not accept donation requests emailed to us or sent to us on our Facebook page) and include the name and date of the event and a contact name/address to be considered. Please note that although we would be happy to contribute to every cause, not all requests will be granted and are awarded at the discretion of the Pines Dinner Theatre Management.
Can I have a private party at your theatre?
Sure! There are a few options, including booking the theatre for one of our regularly scheduled performances, booking the theatre for a private performance, or booking the theatre for a private party or event, such as a rehearsal dinner or reception. Visit our Catering and Private Functions page for more information about private parties. To book any event, just call our box-office. We'll take care of the rest!
How much time should I plan for my visit?
Expect for your entire visit to be approximately four hours from entering our theatre to the end of the show. Dinner lasts an hour and a half, and the show is normally two hours long.
I saw gratuity isn't included with my ticket. How much should I tip?
Since the dinner portion of your visit is approximately half of your total ticket price, we recommed tipping 10% on your total ticket price plus any beverages and other ala cart items you purchase during your visit.
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- A Pines Dinner Theatre guest The Pines Dinner Theatre
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